FAQ

1. Can your accessories be worn in humid or rainy conditions?
Many of our pieces are treated to resist moisture, but prolonged exposure to water may affect certain finishes. Check individual product details for guidance.

2. Are your chains and clasps tested for durability?
Yes, all hardware undergoes quality checks to ensure it meets functional standards for everyday wear.

3. How do I clean and maintain metal or gemstone accents?
Use a soft cloth for polishing and avoid harsh chemicals. For products with delicate materials, follow the care instructions included in the packaging.

4. Do you provide replacement parts for damaged items?
Minor replacement parts like clasps or connectors may be available for select products. Contact support with your order information to confirm availability.

5. Is it possible to request bulk purchases for events or gifting?
Yes, bulk orders can be arranged. Customers should reach out to support for pricing, availability, and estimated delivery timelines.

6. How do I report a product defect or issue?
Take a photo of the item and contact support with your order number. We will assess the issue and provide instructions for return, exchange, or replacement.

7. Can I store your accessories long-term without damage?
Store items in a dry, cool place away from direct sunlight. For multi-piece sets, keep items separated to prevent scratches or tangling.